How can we help?

Create your ExportComments account

Sign up with email or Google and get started in under a minute.

Run your first export

Step-by-step walkthrough of exporting comments from a single post.

Supported platforms and what we extract

Full breakdown of the data fields available per platform.

Export formats: CSV, Excel, JSON, Google Sheets

Which format to choose and how to use each one.

Exporting large posts (10k+ comments)

How big exports work, time expectations, and best practices.

Exporting replies and nested threads

How replies are captured and how to identify them in the output.

Set up a monitor for new comments

Get notified the moment new comments hit a post.

Pause or delete a monitor

Stop tracking a post temporarily or permanently.

What our analytics shows you

Sentiment, top topics, keywords, spam detection, and AI summaries.

Plans overview: Free, Starter, Creator, Pro, Agency

What's included on each plan and how to upgrade.

How the 3-day Starter pass works

What you get, when it expires, and what happens after.

Cancel your subscription

Cancel anytime — keep access until the end of the period.

Refund policy

When refunds are available and how to request one.

Invoices and receipts

Where to find them and how to update billing details.

Change your password

Update the password on your email-based account.

Delete your account

Permanently remove your account and all data.

Data privacy and GDPR

How we handle your data and your rights.

Create your first API key

Generate a key and start exporting programmatically.

API quickstart

Make your first export request in 30 seconds.

API rate limits

Limits per plan and how to handle 429 responses.

Export is stuck or failed — what to do

Common reasons exports fail and how to fix them.

Some comments are missing from my export

Why total counts can differ from what's shown on the post.

Google Sheets export isn't working

Permissions, quotas, and re-authorization steps.

I didn't receive a confirmation / reset email

Where to look and what to try if our email never arrives.